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Returns & Refunds Policy
At nichoelas.com, we strive to provide you with a satisfying shopping experience. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process outlined below.
Eligibility for Returns
- Return Window
All return requests must be submitted within 30 calendar days from the date you receive your shipped order. Requests submitted after this period will not be accepted.
- Item Condition
Items must be returned in original, unused, unworn and undamaged condition, with all original tags, packaging, labels and accessories intact.
- Clearance items, custom personalized goods, lingerie and swimwear are non-returnable and non-refundable for hygiene reasons.
- Items with visible stains, scratches, wear or damage caused by improper use will be rejected for returns.
- Proof of Purchase
You must provide your order number when submitting a return request for verification.
Free Return Shipping
We provide complimentary return shipping labels for all eligible domestic returns within the United States. No extra return postage fees will be charged to you.
Return Process
- Submit your return request via our customer support channel, including your order number and the reason for return.
- We will review your request and send a pre-paid return label once approved within 1–2 business days.
- Securely repack the items and attach the provided return label to the outside of the package. Drop off the parcel at the designated carrier location.
- Allow 5–10 business days for us to receive and inspect your returned package after shipment.
Refund Information
- Refund Method
Once your returned items pass inspection, we will issue a full refund to your original payment account (credit card, debit card, PayPal and other payment methods used at checkout).
- Refund Timeline
Refunds usually take 3–7 business days to reflect in your account after processing, depending on your bank’s settlement speed.
- Partial Refunds
If only part of your order is returned, a proportional refund corresponding to the returned items will be processed accordingly.
- Original Shipping Fees
Since all orders qualify for free shipping at checkout, no original delivery charges will be deducted from your refund amount for eligible returns.
Exchanges
If you wish to exchange an item for a different size, color or style, please submit a return request first and place a new order for your desired product separately. We do not offer direct exchange services at this time.
Damaged, Defective or Incorrect Items
If you receive damaged, defective or wrong items due to our packing error, please contact us within 7 days of delivery with clear photos of the item, packaging and shipping label. We will arrange a free return and full refund, or resend the correct product at no additional cost based on your preference.
Non-Returnable Items
The following products cannot be returned or refunded under any circumstances:
- Final sale / clearance discounted items
- Custom engraved, printed or personalized products
- Lingerie, underwear, swimwear and beauty accessories (hygiene restrictions)
- Gift cards and digital gift vouchers
Address Modification & Responsibility
We are not responsible for returns lost or delayed in transit back to our warehouse. Keep your return tracking number for reference until your refund is completed. Please double-check all return information before sending back your package.
Contact Us
For any questions about returns, refunds or damaged goods, please reach out to our customer support team with your order number for assistance.
Company Name: PAK SUI OCEAN TRADING LIMITED
Tel: +86 17609422775
Email: kalystacardy62@outlook.com
Address: Room D07, 8/F, Block 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong
Tel: +86 17609422775
Email: kalystacardy62@outlook.com
Address: Room D07, 8/F, Block 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong